It’s been almost a year since I wrote “The Gphone is coming; how Google could rewrite the rules.” And during this time I’ve wanted to give Google the benefit of the doubt for choosing its Android strategy over developing the phone itself.
But I can’t. It’s the wrong strategy.
Whether the Google phone comes out in September, or later this year, or sometime in early 2009, it really doesn’t matter. All this bickering over supposed hardware delays, software issues, and hurt developer feelings has me wondering how Google would have fared if it had taken a different path and developed the Gphone on its own.
Why should Google do this?
It makes sense from a design and development perspective
Product design and development are hard enough. While I love the concept of open source and open development, I don’t believe it’s possible to manufacture and bring to market a product of this magnitude in a completely open environment.
Google, in fact, has been criticized for allegedly trampling on open source principles.
So? For Google to truly deliver a game-changing phone — like Apple did with the iPhone — it needs to run roughshod over the hardware and software development.
Funny, but Apple gets criticized for being tight-fisted, yet everybody praises the iPhone for its industrial design, elegance, ease of use, fit and finish, user interface, and a wonderful user experience.
What “open” products can you say that about?
See also: Android, it’s the browser stupid
There are too many self-interests
Google chose to form a broad industry partnership known as the Open Handset Alliance and to develop its own open operating system, Android.
But no matter how cordial the partners are, each has its own agenda. For example, how will a Gphone fit into Samsung’s existing line of products? Will it carry Samsung’s current design language and brand, or will a new one be established for the Gphone? If so, how will that impact Samsung’s brand? Will the phone be co-branded?
Substitute Samsung with HTC, LG, Motorola, Sony Ericsson: They all have established design languages and brands. Will “1,000” similar but different Gphones confuse consumers more than the smart phone market already does?
What about the carriers?
The manufacturers not only have self interests, but so do the carriers who, in the past, have exerted tremendous influence over the hardware, operating systems, and applications that run on their networks.
What are the carriers like T Mobile and Sprint willing to accept? To get involvement from the U.S.’s two largest carriers, AT&T and Verizon, what concessions have to be made? Will they all use the same flavor of Android? Or, since Android is supposedly open and customizable, will there be 1,000 different interfaces for 1,000 different Gphones?
And don’t forget Google
Google isn’t doing this to be charitable. Google is developing Android and pushing for open standards in the mobile industry so it can further its brand, products, and services, all the while making boatloads of money.
How will Google’s goals be interpreted by the hardware guys and carriers? Will their solutions be consistent with the Google brand? What if a hardware maker or a carrier wants to do something different?
OK, but Google has never developed a phone much less a physical product
So. Companies evolve all the time, doing things they didn’t start out doing. General Electric didn’t start off selling plastics or owning a television network. General Motors sold cars, not car loans. Microsoft was a software company, but it ended up developing innovative computer accessories and the Xbox, one of the world’s leading game consoles.
Google develops products all the time. Granted, there are differences between physical and Web-based products like Google Search, AdSense, Google Maps, and Google Docs, but all share the fundamentals of research, design, engineering, prototyping, manufacturing, sourcing, marketing, promotions, project management, and so on.
The Google Guys are no dummies. While they develop products in a perpetual “beta” environment — which means they don’t always hit home runs — they still have delivered the most-used search engine on the Internet, the leading Web advertising platform, and are at the forefront of Web 2.0 apps like Gmail and Google Docs.
Suppose Google did this: It would cost a fortune
Again, so what. Google has more money in the bank than most countries. What’s a few hundred million to these guys?
How would Google do it?
Google was faced with these options at the outset:
- Design the Gphone completely in house, which Google wisely did not do for obvious reasons.
- Buy someone else’s phone and rebrand it the Gphone, which Google wisely did not do because, whenever you buy someone else’s product, you inherit baggage and legacy. The Gphone is supposed to be new and innovative, not yesterday’s product of the moment.
- Have an ODM or OEM, original device or equipment manufacturer, design and develop the Gphone, which Google also wisely did not do because the track records of ODMs and OEMs are often bland, boring, void of character.
- Form a skunk works-like team of insiders and outsiders dedicated to creating the greatest, most innovative mobile phone on the planet. Sadly, Google didn’t choose this option.
Instead, Google chose the “easy” or “safe” way out: do the operating system and let everybody else develop the hardware and applications.
Maybe this is Google’s attempt at a new open product development platform.
What would a skunk works look like?
Companies form product development relationships all the time. Yes, these can be risky, especially when underfunded, poorly managed, crippled by ego, and hampered by self interests.
Even so, I wonder if Google and its Mobile Dream Team could do better than what’s being done now.
Money shouldn’t be an issue, not that Google has to throw endless piles of cash at the Gphone. Google has the cash to spend wisely, unlike many companies who are hampered by constricting budgets or are forced to develop “on the cheap.”
As far as management, Google has few people with any experience developing mobile or physical products. But you can’t tell me Google isn’t smart enough to canvas the mobile, design, and product development industries to find the brightest and most creative minds willing to work on the next great cell phone project.
There’s got to be some smart people left in the mobile industry. There’s got to be another Design God out there like Apple’s Jonathan Ive. There’s got to be enough talent tucked away at a design firm like IDEO, or frog design, or Astro, to help Google bring the Gphone to fruition.
My Gphone fantasy
In the end, I’m left with this scenario.
Google forms its Mobile Dream Team, gets the project in order, and does things right without rushing too much or over/under spending.
The Mobile Dream Team works closely with the world’s leading cell phone manufacturers. Maybe they come up with two form factors — one with a BlackBerry-like keyboard, one all-touch like the iPhone. They establish a consistent Gphone design language that can be executed between manufacturers.
The Mobile Dream Team also works with a few top software developers to write slick core applications based on Android. This is not at the exclusion of other coders, who are working alongside to introduce polished, bug-free third-party apps a short while after the debut of the Gphone.
And while all this is going on, Google’s worked behind the scenes to make sure the Gphone is available on more than one carrier and any model can be used on any network.
Now that’s a strategy.