3UK’s CEO talks about how the network is planning to address its ‘legacy perception problem’ and why bidding for the iPad would be like trying to sign a premiership footballer
I’ve just got back from a fascinating press briefing with mobile carrier 3UK’s CEO Kevin Russell and CTO Graham Baxter, billed as a discussion of the “themes, trends and challenges that will shape the mobile industry in the UK in 2010.” Although the subtext was something more along the lines of: how is 3 addressing what was described as its legacy perception problem.
People still, wrongly or rightly, often associate the network with poor coverage and/or service. This despite the fact that the network’s coverage and capacity has and is improving and that in my view 3 is one of the most, if not the most, innovative of the UK networks, especially on pricing, data services and positioning.
Here’s what I learnt during two presentations and the very frank Q&A that took place afterwards:
Now that the dust has settled and I’ve had time to gather my thoughts, here’s what I make of the iPad, Apple’s own take on the tablet computer.
It’s an Internet appliance not a computer
While the tablet computer is nothing new, the iPad is, arguably, a completely new product category, which appears to occupy the middle ground between a smartphone and a laptop. If, of course, such a middle ground exists.
Unlike the raft of Windows Tablet PCs, which Bill Gates once claimed would be the future of personal computing, replacing the desktop and laptop, the iPad doesn’t appear to replace anything. It’s certainly too big to replace a smartphone. And it’s not capable of undertaking many tasks for which a laptop or desktop computer – read: fully-fledged desktop OS/applications and mouse/hardware keyboard – is required. But in many situations – web browsing and consuming content – the iPad is arguably better.
Rudy De Waele (@mtrends), who has been tracking the mobile space for as long as I can remember, asked a number of his personal “mobile heroes” to predict five game-changing mobile trends for the next decade. Not quite sure how I made the list – there are some real heavyweights included (see below) – but I’m flattered none-the-less. Here are my 5 mobile trends for the next ten years.
As phones get smarter, pipes get dumber
In the era of app stores and handset makers launching their own Software-as-a-Service (SaaS) offerings, mobile carriers will continue to struggle with the issue of who ‘owns’ the customer. Terrified of becoming a dumb pipe reduced to selling commodity voice and data services, some will try to innovate with their own SaaS products, most of which will fail, while the smartest players will partner and invest in innovative startups. That said, as the pipes get increasingly clogged up carrying all of this data, and with the advent of 4G, networks will start to focus on and highlight their competitiveness based on infrastructure and capacity alone.
It seems that 2009 is the year of the comeback handset. Palm saw its Second Coming with the Palm Pre (review). Sony Ericsson relaunched with the Symbian-powered Satio (for what good that did them) and a new slogan. And Motorola, after years in hibernation and having completely missed the smartphone boat, unveiled its first Android-powered device, the Motorola DEXT as it’s known in Europe or CLIQ in the states.
The DEXT isn’t just any old Android handset, either. Shunning the standard out-of-the-box Google OS experience, the device introduces MotoBLUR, the handset maker’s own social networking UI layer and service. A unified address book that syncs Google, Facebook and Twitter contacts, updates pushed to the home screen, support for photo sharing via various third-party sites, with all of a user’s settings and data backed up on Motorola’s own servers.
It’s closest in its thinking to Palm’s Synergy feature, but also reminiscent of INQ, HTC’s Sense, Vodafone 360, with a bit of Nokia’s Ovi Share thrown in. In fact, as 2009 draws to a close, social networking integration is fast becoming just another tick-box requirement rather than a headline feature outright. On the other hand, no one has yet to perfect the concept, Motorola included, so there’s still plenty to play for. But before we dive into MotoBLUR, let’s take a look at the phone’s hardware.
Regular readers of last100 will know how much I like Nokia’s QWERTY touting E71, with it superb keyboard and BlackBerry-esque – only more svelte – form factor. I was therefore really looking forward to the E72 (see ‘My favorite smartphone just got superseded‘)
The E72 keeps much of the same design as the classic E71 but adds a slightly faster processor, an updated version of the operating system – Symbian S60 3rd edition feature pack 2 – better camera and a mini track pad for “easier” scrolling through web pages and email (luckily it can be turned off). The wait was a long time coming, however, as the E72 got delayed and delayed.
It finally went on sale last month in the UK and, shortly after, Nokia kindly sent me a loan unit, which I’ve been using as my main device for a few weeks and hope to write full review very soon. In the meantime, if you have any questions about the device, leave a comment and I’ll answer as best I can.
The Guardian has released a paid-for iPhone (and iPod touch) app that makes reading the UK newspaper on Apple’s device a truly smartphone experience.
Along with features such as the ability to customize the newspaper’s ‘front page’, support for audio, finger-friendly navigation, including ’swiping’ through photo galleries, the feature that really stands out is off-line browsing.
… works in a similar way to music streaming service Spotify’s own iPhone app. Sections of the newspaper can be ‘cached’ in advance to enable access when outside of a WiFi network or mobile signal. As with listening to music, this is particularly appropriate for reading a newspaper on-the-go, such as when commuting on London’s Underground or any other subway for that matter. The app also offers access to the various Guardian podcasts, which can be downloaded in advance or streamed.
First, a quick confession: I had no intention of reviewing the HTC Tattoo. Why? On paper at least, it’s a poor man’s HTC Hero. Yes it does feature the same HTC Sense UI, which greatly improves on the stock version of the Google-led operating system, but the Tattoo lacks some of the hardware features to match. However, following a mix up with a courier and a serendipitous email from HTC’s PR firm, a Tattoo for review was sent my way.
What I’ve come to realise in the few weeks that I’ve had the device on loan is that the HTC Tattoo, while not especially exciting in itself, points to Android’s mass-market future, and why rival platforms, along with the plethora of dumb-phone OSes, need to sit up and take notice.
What’s different and/or missing
Screen size. Gone is the Hero’s 3.2 inch screen. Instead, the Tattoo uses a smaller 2.8 inch display. It’s considerably lower resolution too. Down from 320 x 480 (HVGA) to a more feature phone-like 240 x 320 (QVGA) resolution. The most noticeable difference is that web pages and lists require more scrolling because of the reduction in vertical screen real estate. Images also look less sharp. The upside – and this shouldn’t be underestimated for some users – is that the device is smaller and more pocketable. In other words, it feels more like a phone! As a result, it’s a little more comfortable to hold too and that bit easier to operate one handed.
In case you didn’t hate PowerPoint presentations enough already, here’s another reason. The native iPhone app for iPlayer – the BBC’s TV catchup service – was a mockup. It doesn’t actually exist outside of PowerPoint, reports Macworld UK.
BBC blogger Nick Reynolds has responded to speculation based on a press pack issued by the Beeb which appeared to feature images of the app by saying that “the images are old images and should not be taken to mean that anything is likely to happen soon. Since the images seem to have provoked unnecessary speculation we’ll probably update the pack later today and remove them.”
So there you have it, no iPlayer app for iPhone – yet.
It looks like a proper iPlayer app for the iPhone (and iPod touch) is on its way. A recent press pack issued by the BBC includes images of a dedicated iPhone app for the TV catchup service.
Of most interest is that unlike the current browser-based offering for Apple’s iconic smartphone it appears that the new app will support both streaming and downloads. This was thought to be near-impossible given the iPhone’s lack of support for any ’standard’ form of copy-protection, a necessary evil given the way the Beeb licenses third-party content, and will bring it in-line with existing versions of iPlayer for Symbian and Windows Mobile.
As it stands, when asked to recommend a smartphone I usually try to ascertain if iPlayer support is a priority. If it is, and downloads are in particular (better battery life, off-line playback), I’ll more often than not point them towards a Nokia.
It appears that Carphone Warehouse, the UK’s largest independent mobile phone retailer, has pulled Sony Ericsson’s flagship Satio smartphone from its stores. The internal memo, which was leaked to GSM Arena, suggests that buggy software is the cause – the Satio runs a version of the Nokia-led Symbian S60 5th Edition – and that Carphone is “investigating a solution as a priority.” If software is the problem then the solution will obviously need to come from Sony Ericsson themselves, so we’ll wait and see how long that takes.
However, none of this I find surprising. I had it on good authority some weeks ago that Carphone Warehouse had already returned a batch of Satios on Day One of its release. The issue: buggy software.
I’ll admit that when I first heard about 3UK’s MiFi offering and similar devices from other mobile networks, I didn’t really see the appeal.
The tiny gadget – about the size of a typical candy bar phone – uses its own built-in 3G modem to create a mobile broadband-powered WiFi hotspot, which, optionally, several devices can connect to. In my experience, however, mobile broadband isn’t the quickest (not helped by the fact that I sit in front of a fiber-optic connected laptop most of the day), so it’s not something that I’d instinctively want to share. But…
Now that I’ve actually used the MiFi, I totally get it.
It’s not just about sharing a single 3G connection with others – though at times this could be a life saver – but the flexibility the MiFi offers through the ability to add mobile broadband to devices that aren’t compatible with a USB 3G dongle but that do have support for WiFi.
Some stories are best left alone but that hasn’t stopped Sony Ericsson (or me) from following up on my original story — Is Sony Ericsson short changing Satio users? — regarding why the company’s flagship Satio smartphone appears to be shipping with a smaller battery than the one in the possession of Anders Westin, Sony Ericsson’s Head of Software Relations, Symbian Software.
On Friday a Sony Ericsson PR rep called (and emailed) to explain that there had been a misunderstanding. Apparently Anders’ Satio does have the same sized battery as the retail version — 1000mAh — but that the “first ‘0′ had been scraped half off, so it looked like a ‘3’.”
Ahh, that explains it then.
Although I’m sure I recall Anders saying it was a 1350mAh not a 1300mAh, which would require two numbers to have been defaced. And, as one colleague pointed out, it’s pretty hard to scratch a battery that spends most of its life living under a battery cover. But what do I know?
(Wish me luck next time I request a Sony Ericsson review unit.)
3UK’s CEO talks about how the network is planning to address its ‘legacy perception problem’ and why bidding for the iPad would be like trying to sign a premiership footballer
Now that the dust has settled and I’ve had time to gather my thoughts, here’s what I make of the iPad, Apple’s own take on the tablet computer.
Rudy De Waele (
It seems that 2009 is the year of the comeback handset. Palm saw its 
Regular readers of last100 will know how much I like Nokia’s QWERTY touting E71, with it superb keyboard and BlackBerry-esque – only more svelte – form factor. I was therefore really looking forward to the E72 (see ‘
The Guardian has released a paid-for iPhone (and iPod touch) app that makes reading the UK newspaper on Apple’s device a truly smartphone experience.
First, a quick confession: I had no intention of reviewing the HTC Tattoo. Why? On paper at least, it’s a poor man’s 
It looks like a proper iPlayer app for the iPhone (and iPod touch) is 
It appears that Carphone Warehouse, the UK’s largest independent mobile phone retailer, has pulled Sony Ericsson’s flagship Satio smartphone from its stores. The internal memo, which was 
I’ll admit that when I first heard about 